1. Accepting the Terms
By using White Rabbit Express Services (referred to collectively as the “Services”), you understand and agree that White Rabbit will treat your use of the Services as acceptance of the Terms from that point onwards.
2. Returns Policy
Due to the unique nature of custom ordered items, we are unable to process any refunds or exchanges. We may however make exceptions at our discretion. Please contact customer service with your inquiry.
Electronic Product Warranties
All products are covered by a one year warranty from their respective manufacturers in Japan. White Rabbit acts only as a conduit to the manufacturer; in any of, but not limited to, the following events, manufacturers will not repair electronics free of charge: physical damage, dropping, spillage, electric shock, etc. The manufacturer will act at their own discretion in these matters and White Rabbit is not responsible for their decisions. The manufacturer is the final arbiter of all disputes and will charge for all repairs if they deem that any event that voided the warranty had occurred. That said, many of the electronics manufacturers that we deal with are among the world’s largest companies and highly dedicated to providing great service.
Shipping and handling charges for returning items shipped by a seller are borne by the buyer. All items must be returned to us with a trackable shipping service. All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. Returns without the original packaging and documentation will be rejected. Before shipping a return, photograph the item for your records. Any item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the rejection of the return or repair request.
3. Affiliate Program Terms
If your referred visitor completes a purchase with White Rabbit Express, you earn 3.5% of net revenue on the product portion of referred sales (we don’t include shipping charges when calculating referred sales.) So on a US$30 sale, you’d make US$1.05 and on a US$100 item you’d make US$3.50.
White Rabbit does not disclose buyer’s information to third parties.
Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item, or if you have come to our site via an affiliate partner.
Secure Socket Layer (SSL) Encryption
The security of your personal information is really important to us. For secure e-commerce transactions, all credit card information submissions use Secure Socket Layer (SSL) encryption technology, the most extensively used data encryption coding system.
Information We Use
We never sell, rent, or distribute your personal information to any company under any circumstances. We do not share your e-mail address with other parties – we absolutely hate spam as much as you. If you choose to purchase a product from us, we collect your name, e-mail address, and billing postal address. We collect this information in order to properly process your purchase. If you choose to contact us and provide personal information about yourself, we will use this information only to respond to your inquiry (e.g. if we need to mail you products, we will obviously disclose your name and mailing address to the Post Office). We will not sell or rent personal information to third parties.
Each time you request a page during a visit to whiterabbitexpress.com, we collect certain technical information from your computer. This information may include your Internet Protocol (IP) address, your computer’s browser type, operating system and the address of a referring website, if any. We collect this information to enhance your experience during your visit to our site and will not sell or rent this information to any third parties. We use this information to analyze general traffic patterns (e.g. what pages are most/least popular, where are most referrals originating, etc.).
5. About Us
In accordance with the Act on Specified Commercial Transactions:
Company: White Rabbit
3-21-28 Ikejiri, 9th Floor Setagaya, Tokyo 154-0001
Tel (+81) 03-6450-7129
President: Thomas Maxwell Hodges